Hospitality Consultant — Nathan Woods
Nathan Woods is a hospitality consultant and Certified Unreasonable Hospitality Coach. Hospitality consulting for hotels, restaurants, and service brands who want guest experience to become a competitive advantage.
URL: https://nathanwoods.me/hospitality-consultant Schedule a call: https://cal.com/woods/discovery
Services
Guest Experience Audit
Full review of your guest or customer journey — every touchpoint mapped, every friction surfaced, every opportunity to elevate identified.
Hospitality Operating System
Repeatable systems so great hospitality stops depending on the right person being on shift. Standards, rituals, and playbooks your team owns.
Team & Leadership Coaching
1:1 coaching for founders and GMs, plus team workshops that build the daily habits behind a hospitable culture.
Brand & Retention Strategy
Direct-booking strategy, storytelling, email and content systems that turn guest love into repeat revenue.
Industries
Boutique Hotels, Restaurants & F&B, Short-Term Rentals, Wellness & Fitness, Senior Living, Financial Services, Real Estate Teams, Sports Organizations, Nonprofits, Consumer Goods.
Proof points
- Helped grow Bolt Farm Treehouse to a 100% direct-booking model, saving 30%+ in OTA fees
- Drove $75K+ in premium experience revenue at the Prefontaine Classic x Lexus Legacy Experience
- Built Run Gum's community engine — Target & Walmart national distribution, 3,000+ subscribers, 300-person ambassador network
- Email programs that drive 30–40% of total revenue, with 50% from automated flows
Engagement process
1. Listen & Diagnose — Working session to understand your team, your guests, and the gap between the experience you want and the one you currently deliver. 2. Map the Journey — Document every touchpoint, find the moments that matter most, identify the ones quietly losing you guests and revenue. 3. Design the System — Custom Hospitality Operating System: standards, rituals, training, playbooks your team can run without you in the room. 4. Install & Coach — On-site or virtual implementation with leadership coaching so the system actually sticks past the kickoff.
FAQ
What does a hospitality consultant do? Helps hotels, restaurants, and service brands improve guest experience, operations, brand, and team culture. Auditing the guest journey, installing standards and training systems, coaching leadership, and building strategy for retention, direct bookings, and revenue.
What kinds of businesses do you consult for? Boutique hotels, restaurants, short-term rental brands, wellness and fitness companies, senior living operators, financial services teams, real estate groups, sports organizations, nonprofits — any business where how you make people feel determines whether they come back.
What makes you different? Certified Unreasonable Hospitality Coach (Will Guidara's methodology from Eleven Madison Park) paired with operating systems and brand strategy from a founder background (Beloved Hospitality, The Hospitality OS, Re:Collective Stays, Run Gum, Bolt Farm Treehouse).
How do engagements work? Discovery call → paid diagnostic phase → projects range from a one-day audit and workshop to a multi-month system build to ongoing fractional leadership. Pricing scoped to team and goals.
Do you travel on-site? Yes. On-site time is part of most engagements. Remote coaching and virtual workshops also available.