Hospitality Workshops — Nathan Woods
One-day Unreasonable Hospitality workshops for leaders and teams. Build hospitable culture and turn care into a competitive advantage.
URL: https://nathanwoods.me/workshop Format: One-day, on-site or hosted Instructor: Nathan Woods — Certified Unreasonable Hospitality Coach Inquiries: training@thehospitalityos.com
What it is
A one-day workshop built around Will Guidara's Unreasonable Hospitality methodology. Designed for leadership teams, customer-facing teams, and whole-org culture moments. Moves a team from inspiration to a working hospitality playbook by the end of the day.
Who it's for
Leadership teams, customer-facing teams, hotels and hospitality brands, event organizations, real estate teams, financial services teams, wellness and fitness brands, nonprofits and mission-driven organizations.
The three sessions
Session 01 — Establishing Hospitable Leadership
How leaders shape the emotional climate of a team and create the conditions for people to feel seen, valued, supported, and empowered. Leadership as welcome. The posture of care. What leaders normalize becomes culture.
Session 02 — Building Hospitable Teams
How teams build trust, care for one another, and create internal culture that overflows into the customer experience. Team culture and belonging, feedback and encouragement, internal hospitality, consistency, shared standards.
Session 03 — Enhancing the Customer Journey & Preserving Relationships
Customer journey mapping, elevating touchpoints, enhancing key moments of communication and care, preserving relationships over time, creating memorable repeatable experiences. Includes curated video teaching from Will Guidara.
Schedule (typical)
- 8:30–9:00 AM — Arrival & welcome
- 9:00–10:30 — Session 01: Establishing Hospitable Leadership
- 10:45–12:15 — Session 02: Building Hospitable Teams
- 12:15–1:30 — Lunch & conversation
- 1:30–3:00 — Session 03: Customer journey & relationships
- 3:15–4:30 — Application & action planning
- 4:30–5:00 — Closing & commitments
Focus areas
Unreasonable Hospitality in leadership, hospitable leadership, team culture and belonging, emotional intelligence in service, customer journey mapping, elevating touchpoints, preserving relationships, intentional communication, hospitality as a competitive advantage, building moments people remember, turning care into culture.
Exercises
Customer journey mapping, touchpoint evaluation, relationship preservation brainstorm, hospitality opportunity audit, team reflection and discussion prompts.
Outcomes
- Shared language around hospitality and culture
- Practical leadership and team frameworks
- Greater awareness of key customer touchpoints
- Ideas to elevate overlooked moments
- More alignment around how the team wants people to feel
- Practical next steps, not just inspiration
- Clearer understanding of how Unreasonable Hospitality applies to your business
What to expect
Teaching and storytelling, interactive discussion and reflection, practical exercises, customer journey and touchpoint analysis, frameworks inspired by Unreasonable Hospitality, curated video teaching from Will Guidara, real examples and application to your organization.
Booking
Email training@thehospitalityos.com to scope a workshop for your team. Public workshops are also offered — see https://nathanwoods.me/workshop/eugene-springfield-2026 for the next public date.